Get help
Write to us by email, or find a quick answer below.
Email support
Write to us about anything: a bug, a question about your plan or an idea.
support@dosaylor.pro
What to include
- Your device and system version, for example iPhone 15 with iOS 18
- The Saylor version, shown in Settings
- What you did, what you expected and what happened instead
- A screenshot or screen recording, if you can
- Your Saylor account email, if you’re writing from a different address
Common topics
Forgot your password
On the email sign-in screen in the app, tap “Forgot password?” and open the link in the email you receive.
Cancel or change a subscription
On iPhone, open Settings → your name → Subscriptions. Cancel at least 24 hours before the current period ends.
Get a refund
Apple handles refunds for App Store purchases. Request one at reportaproblem.apple.com.
Delete your account
In the app, go to Settings → Account → Delete account. This deletes all your data too. Cancel an App Store subscription separately.
Turn AI processing on or off
AI runs only after you agree on the “AI processing” screen. Change your choice at any time in Settings.
Disconnect an assistant
See which assistants can reach your tasks, and revoke access, at app.dosaylor.pro/connections.
Tasks not syncing
Check that each device is signed in to the same account and connected to the internet. Tasks saved offline sync once you’re back online.
More answers in the FAQ.